This Privacy Policy explains how Air Service Line LLC ("Air Service Line", "we", "us", "our") collects, uses, shares and protects information when you visit airserviceline.com or contact our support team. By using the site, you agree to the practices described here.
1. Who we are
Air Service Line LLC is a US registered company providing free travel-disruption guides and paid customer support services. Our registered office is 1600 N Riverside Ave, Medford, OR 97501, United States. You can reach us at help@airserviceline.com or +1 541-858-7120.
2. Information we collect
2.1 Information you give us
When you use the contact form, request a callback, or email us, we collect your name, email address, phone number (if provided), and the content of your message. If you book a paid consultation we also collect billing details handled by our payment processor.
2.2 Information collected automatically
When you visit the site we collect technical and usage data: IP address (truncated for analytics), browser type, device type, operating system, referring URL, pages visited, time on page, and approximate location based on IP. This is collected via cookies and similar technologies.
2.3 Information from third parties
If you reach us through a partner site, ad campaign or social platform, we may receive a referral identifier so we can credit the source. We do not buy personal data from data brokers.
3. How we use your information
- Reply to your enquiries and provide the help you requested.
- Send transactional emails (booking confirmations, receipts, reminders).
- Improve our content, fix bugs and measure which guides actually help.
- Detect fraud, abuse and protect the security of the site.
- Comply with legal obligations (tax, accounting, lawful requests).
- With your consent, send occasional updates about new guides or services.
4. Legal basis (EEA / UK users)
If you are in the European Economic Area or the United Kingdom, we rely on the following legal bases under the GDPR / UK GDPR:
- Contract - to provide a service you requested.
- Legitimate interests - to run, secure and improve the site.
- Consent - for marketing emails and non-essential cookies.
- Legal obligation - where the law requires us to keep records.
5. Cookies and similar technologies
We use a small number of cookies. Strictly necessary cookies keep the site working (session, security). Analytics cookies (currently Plausible / Google Analytics) tell us which pages are useful. We do not use advertising cookies that track you across other sites. You can control cookies in your browser settings or via our cookie banner.
6. Sharing your information
We do not sell your personal data. We share it only with trusted service providers who help us run the site, under written data-processing agreements:
- Hosting and CDN (Cloudflare, AWS).
- Email sending (Postmark / Resend).
- Analytics (Plausible / Google Analytics, in pseudonymous form).
- Payment processing (Stripe) for paid consultations.
- Customer support tooling (HelpScout).
We may also disclose information if required by law, court order, or to protect rights and safety.
7. International transfers
Our providers are mainly in the US and the EU. Where personal data is transferred outside the EEA / UK, we rely on Standard Contractual Clauses or equivalent safeguards.
8. How long we keep data
- Support emails: 24 months from last contact.
- Billing and tax records: 7 years (legal requirement).
- Website analytics: 14 months in pseudonymous form.
- Marketing list: until you unsubscribe.
9. Your rights
Depending on where you live, you may have the right to: access your data, correct it, delete it, restrict or object to processing, port it to another provider, and withdraw consent at any time. Email help@airserviceline.com to exercise any of these rights. We respond within 30 days. You can also complain to your local data protection authority (in the US, your state attorney general; in the EU, your national DPA; in the UK, the ICO).
10. California residents (CCPA / CPRA)
If you live in California, you have the right to know what personal information we collect, request deletion, and opt out of the "sale" or "sharing" of personal information. We do not sell personal information. Submit requests to help@airserviceline.com with the subject line "California privacy request".
11. Children
The site is not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has given us data, contact us and we will delete it.
12. Security
We use HTTPS across the site, encrypted backups, role-based access for staff, and two-factor authentication on internal tools. No system is 100% secure, so we keep collection minimal and review our practices regularly.
13. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top shows when. For material changes we will notify you by email or a banner on the site.
14. Contact
Questions about this policy? Email help@airserviceline.com or write to Air Service Line LLC, 1600 N Riverside Ave, Medford, OR 97501, United States.